All OldKook's products are
guaranteed to outlast the original (one) pair of shoes or boots on which they
are installed. This guarantee is limited to one replacement product of the same
type for each original product purchased. To obtain your replacement product,
please mail the original, broken product to:
Ojai, CA 93023
Please include your name (the same
one you used to place your order), address and phone number.
Refund/Exchange Policy (updated
September 1, 2012)
No refunds or exchanges will be made for length,
color or diameter. Please follow these instructions *before* placing an
- Remove the original laces
from your footwear.
- Check the eyelets on your
footwear. If your eyelets are just holes in the fabric of your shoes/boots,
please proceed to step 3 (OldKook's Laces will fit!). If the eyelets in your
shoes/boots are metal or plastic, you need to measure them. The diameter of
metal or plastic eyelets *must* be at least 5/32" in diameter to accommodate
the tips on OldKook's Laces.
- Measure the length of the
original laces from your footwear.
- On the OldKook's site,
locate the shoelaces/boot laces that best suit your needs. You can buy single
pairs and discounted multiple packs.
- Select the length of
OldKook's Laces that are at least as long as the original laces from your
- Select the
of your OldKook's Laces.
- Click on the "Add To Cart"